Written by: Joel Crampton
The right answer depends less on AUM and more on who's owning strategy, execution, and follow-through.
Some firms need a coordinator. Some need outside execution help. Some need leadership first. And some don't need a hire at all... yet.
One Big Idea — Marketing Coordinator ≠ Growth Strategy
A lot of firms hit a point where marketing starts to feel stuck.
The website is outdated. Social posts are inconsistent. Emails go out sometimes, but not on any real schedule. Events happen, but follow-up is spotty. Everyone agrees marketing matters, but no one fully owns it.
That's usually when the question comes up: Do we need a marketing coordinator?
Sometimes the answer is yes. A good coordinator can bring order, consistency, and momentum. They can help manage the calendar, coordinate vendors, update the website, schedule content, support campaigns, and keep things moving.
But hiring a marketing coordinator doesn't automatically solve the real problem.
If no one has defined the firm’s priorities, audience, positioning, messaging, and growth plan, the coordinator often becomes a task manager. They stay busy. They complete requests. They check boxes. But they're still reacting to whatever the firm throws at them that week.
That isn't a knock on the role. It's a leadership issue.
The real question is not just whether you need a marketing coordinator. The real question is whether your firm has clear ownership across three areas: strategy, execution, and follow-through.
Who's deciding what matters most? Who's actually getting the work done? Who's making sure campaigns don't stall out after the first draft, first meeting, or first good idea?
For some firms, one strong coordinator is exactly the right next step. For others, the bigger need is outsourced execution support, senior-level leadership, or simply a more focused plan before making any hire at all.
That's why AUM by itself is a poor guide. Two firms at the same size can have very different marketing needs. One may have a clear vision and just need someone to keep the engine running. Another may have plenty of activity but no direction behind it.
A marketing coordinator can be a great hire. But only when the firm knows what it's asking that person to support.
If marketing feels messy right now, don't just ask whether you need more help. Ask whether the right things are being owned by the right people.
That answer will tell you a lot more than your AUM ever will.
One Framework — Coordinator, Outside Help, or Leadership?
If you're trying to figure out what kind of marketing support your firm actually needs, start with the bottleneck.
Need a Marketing Coordinator?
You likely do if your strategy is clear, but execution is inconsistent.
You know what needs to happen. It just isn't happening regularly. A coordinator helps keep the website, emails, social posts, events, vendors, and follow-up moving.
Need Outside Execution Help?
You likely do if the work requires specialized skills.
One person usually cannot be great at everything. Website work, SEO, design, video, paid ads, copywriting, and automation often require outside experts.
Need Marketing Leadership First?
You likely do if there is a lot of activity, but no clear direction.
The firm is busy, but marketing feels disconnected. Priorities keep shifting. Messaging is fuzzy. In that case, adding a coordinator may just create more motion without better results.
Need No Hire Yet?
That may be the case if the firm is still unclear on its growth plan.
If you haven't decided who you want to reach, what makes you different, or which marketing plays matter most, hiring too early can create waste.
A simple gut check:
- If you know what to do, but no one is doing it consistently, you may need a coordinator.
- If you know what to do, but the work is too specialized, you may need outside help.
- If your team is busy, but unclear, you likely need leadership first.
- If you're still figuring out the growth path, you may need a plan before a person.
The goal isn't to add more marketing help, it's to solve the right problem.
One Resource — Claude
If your firm isn't ready to hire a marketing coordinator, or if your current coordinator is stretched thin, Claude (or ChatGPT) can help your team work faster and more efficiently.
It isn't a substitute for strategy and it isn't a replacement for human judgment. It also still needs (heavy) compliance review. But it can be a very useful tool for a lean marketing operation.
Use it to draft first versions of emails, blog posts, LinkedIn content, event invitations, landing page copy, follow-up sequences, and internal planning documents. It can also help summarize notes, organize ideas, repurpose content, and turn rough thoughts into a more usable first draft.
For firms without in-house marketing support, Claude can help fill some of the gap. For firms that already have a coordinator, it can help them produce more without immediately adding another hire or outside vendor.
The real win is not that AI does the job for you. It's that it helps a small team create more momentum with the time and resources they already have.
Related: When Markets Get Loud, Advisors Who Stay Calm Win Clients
